Refund policy

Return & Refund Policy

Last updated: 10-1-2026

 

Thank you for shopping at Stockrager! We want you to be happy with your purchase. If you are not completely satisfied, this policy explains how returns and refunds work.

1. Returns Eligibility

  • You may request a return within 7 days of delivery.

  • To be eligible for a return, the item must be unused, unworn, and in the same condition you received it, including all original tags and packaging.

  • A receipt or proof of purchase (order number) is required for all returns.

  • If the item is damaged, defective, or incorrect, please see the Damaged Items section below.

 

2. Non‑Returnable Items

The following are not eligible for returns or refunds unless faulty or defective:

 

  • Digital products or downloads

  • Perishable items

  • Gift cards

  • Items marked as final sale

  • Personalized or custom products

Please note: Non‑returnable status means the item cannot be returned for a refund or exchange. 

3. How to Initiate a Return

To start a return, please contact us with:

  • Your order number

  • The item(s) you are returning

  • The reason for the return

  • Photos if the item is damaged or defective

After we receive your request, we’ll send detailed return instructions.

4. Return Shipping

  • You are responsible for return shipping costs, unless the item is defective or incorrect.

  • Shipping costs are non‑refundable.

  • We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect product:

  1. Contact us within 7 days of delivery with photos of the issue.

  2. We will review and determine eligibility for a replacement or refund.

  3. If approved, we will issue a refund or replacement at no additional cost.

 

We may ask for photos so we can help you faster.

6. Refund Processing

 

 

  • Once your return is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be issued to the original payment method.

  • Please note it may take extra time for your bank or payment provider to post the refund.

 

7. Exchanges

  • Exchanges are offered only for items that are defective, damaged, or incorrect.

  • To request an exchange, contact us with your order details and photos.

8. Partial Refunds

In some cases, only partial refunds are granted (if applicable):

  • Items not in original condition

  • Products that are damaged after delivery

  • Items returned more than 30 days after delivery

9. Other Conditions

  • If the supplier’s return policy varies, we may update this page to reflect those specific terms.

  • We reserve the right to modify this policy at any time. Changes will be effective once posted.

10. Contact Us

If you have any questions about returns or refunds, please contact us using out contact us page.

Contact Us